We endeavour to offer high standards of medical care. Patients should expect a courteous and prompt response to needs with urgent problems and offered a contact with a doctor within 24 hours if requested. Patients may see whichever doctor they wish subject to availability, but we prefer you to stay with one GP with a particular problem. Patients can expect confidentiality and be involved with the choice of treatment.
It is the patient’s responsibility to keep appointments and to arrive on time. If for whatever reason it is not possible to keep an appointment, patients should telephone to inform us. We actively monitor patients who fail to attend their appointments or who arrive late.
We shall not tolerate violent or abusive behaviour to any member of our team. We also do not expect dishonesty from patients. We reserve the right to remove patients from our list or we may suggest patients re-register with another practice if the relationship seems to be breaking down.